Frequently Asked Questions
Follow the steps below, from choosing a background check to viewing your results. You can also search for a question or jump to the step you need.
- 1. Choose the right background check
- 2. Create your account and prepare
- 3. Buy your background check and run a search
- 4. Find and understand your report
- 5. Get help with a report or purchase
- 6. Privacy, policies, and reference documents
- 7. About ClearCheck.app and similar company names
1. Choose the right background check
Compare your options and check what you need before you buy.
Which background check packages does ClearCheck.app offer?
Where can I view a sample background check?
CC-036 — Where can I view a sample background check?
View the sample background check PDF.
Support reference: CC-036
Where can I check criminal database coverage?
Review the database coverage page before purchasing or running a statewide or national criminal database search. Coverage is limited to the jurisdictions that supply data.
Does the Basic background check require an SSN?
Do Standard, Pro, and Elite background checks require an SSN?
Does ClearCheck.app offer subscriptions?
Does ClearCheck.app offer trial periods?
Does ClearCheck.app provide background checks outside the United States?
2. Create your account and prepare
Set up your account and find the authorization and usage information.
How do I create an account?
Where can I find the background check disclosure and authorization form?
Who is responsible for identity verification and proper use of reports?
3. Buy your background check and run a search
Purchase a credit, redeem it, and enter the information needed to run your background check.
How do I buy a background check credit?
How do I redeem my background check credit?
Should I use a legal name or nickname when searching?
Should I include a middle name or initial?
How do I search a hyphenated name or a name with an apostrophe?
Should I include Jr., Sr., II, or III in a search?
Should I use an SSN for a people search?
What information should I enter for a criminal database search?
4. Find and understand your report
Find your saved results and learn about the information and coverage described in the reports.
Where do I find my past background checks?
Log in and open Report History to find your saved background checks.
What criminal and public records are described in comprehensive reports?
CC-019 — What criminal and public records are described in comprehensive reports?
This is the core of our comprehensive reports, providing the most detailed scan of official records nationwide.
- Criminal Records: A complete scan of official records, including felonies, misdemeanors, and Federal charges.
Results may include low-level crimes and Non-Conviction Traffic infractions. These may not constitute a criminal record but cannot be filtered due to the nature of the files and update files from the different state and local jurisdictions and may appear on the final report.
- Wanted Database: Arrest record, warrant check, and wanted database scan.
- Sex Offender Check: Verification against the registered Sex Offender Registry.
- Civil Records: Check of civil records, including bankruptcies, tax liens, law suits, and judgments.
- High-Risk Address Flag: Matches the individual’s address history against high-risk locations such as halfway houses and drug treatment facilities.
Support reference: CC-019
What identity verification information is described in comprehensive reports?
CC-020 — What identity verification information is described in comprehensive reports?
Our reports include several data points to verify the subject’s identity, ensuring the accuracy of the background check.
- Social Security Number (SSN) Verification: SSN verification, including a scan against the Death Index to prevent identity fraud.
- Date of Birth Verification.
- Alias & Name Scans: Includes alias scan and maiden name scan.
- Address History: Detailed 25-year address history.
Support reference: CC-020
What additional information is described in advanced reports?
CC-021 — What additional information is described in advanced reports?
Our advanced checks include in-depth details about the individual’s professional and personal connections.
- Professional License Check: Verification of professional licenses.
- Business Ownership
- Property Ownership
- Phone Number History
- Spouse Search (Included in Pro/Elite packages)
Support reference: CC-021
Are juvenile records included?
CC-016 — Are juvenile records included?
No.
- Not Covered: Juvenile records (crimes committed before the age of 18) are not included in the ClearCheck.app database.
- Industry Standard: The company states that these records are generally unavailable in their database and “anyone else’s database,” regardless of the subject’s current age.
- “Juvenile Arrest Records” are explicitly stated as not available.
Support reference: CC-016
When can an arrest appear in a report?
CC-017 — When can an arrest appear in a report?
- Limited Coverage: Arrest dates are generally covered in the court records they access.
- Condition for Inclusion: An arrest will only show up in their system if that arrest resulted in a court action. Arrests that did not lead to formal court proceedings or conviction will not be reflected in the report.
Support reference: CC-017
Where does ClearCheck.app obtain background check data?
CC-023 — Where does ClearCheck.app obtain background check data?
ClearCheck.app sources information from official public records and service bureaus across the United States.
We gather data from an extensive range of official entities and service bureaus, including:
- Federal Agencies: Records from federal databases and courts.
- State Jurisdictions: Statewide criminal records, tax liens, and other government data.
- County & City Municipalities: Local court, criminal, and civil records.
- Service Bureaus: Data aggregated from specialized third-party providers.
Support reference: CC-023
How does database availability affect report coverage?
CC-024 — How does database availability affect report coverage?
We are dedicated to continuously updating and expanding our data system. As government and municipal entities across the USA modernize, we integrate new databases daily to enhance the completeness of our reports.
Important Note on Coverage: The ultimate source of information is the various federal, state, county, and city agencies that make their data publicly available. Our search coverage is strictly limited to the jurisdictions that directly provide data to us.
- CHECK YOUR COVERAGE: Customers should review the detailed coverage map prior to conducting a Statewide or National Criminal Database Search to understand specific geographical limitations.
- Link to Coverage Page:
ClearCheck.appclearcheck-background-check-database-coverage/
Support reference: CC-024
What identity and possible-associate information is described in coverage?
CC-054 — What identity and possible-associate information is described in coverage?
Identity & Possible Associates: National Death Index, Possible Addresses, Phone Numbers by Address, Other Occupants by Address, Possible Relatives, Relatives’ Address History, Possible Associates, Neighbors, Possible Businesses.
USA – National: Address information is derived from all three Credit Bureau Repositories and Public and Private database sources. The National Death Index is derived from the Social Security Death Index.
Support reference: CC-054
What bankruptcy, tax lien, and civil judgment coverage is listed?
CC-055 — What bankruptcy, tax lien, and civil judgment coverage is listed?
Financial/Civil Records: Bankruptcies, Tax Liens & Civil Judgments.
Bankruptcies: National coverage.
Tax Liens & Civil Judgments: Covers 22 states (AK, AR, AZ, CA, CO, FL, IA, ID, IL, IN, KS, KY, LA, MN, MO, MS, ND, NE, NM, NV, OH, OK, OR, TX, UT, WA, WI, WY). Data updates vary by population (weekly for larger cities, annually for rural areas).
Support reference: CC-055
What professional license, aircraft, and vessel coverage is listed?
CC-056 — What professional license, aircraft, and vessel coverage is listed?
Professional/Specialized: Pilot Licenses, Aircraft Ownership, DEA Controlled Substance Licenses, Vessel Ownership (Commercial Only).
Pilot Licenses & Aircraft Ownership: USA – Nationwide (derived directly from the FAA).
DEA Controlled Substance Licenses: USA – National (includes registrant name, address, business activity, license number/status, drug schedules, and expiration date).
Vessel Ownership (Commercial): Covers 32 states (AL, AK, AZ, AR, CO, CT, FL, GA, IL, IA, KS, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NY, NC, ND, OH, SC, TN, UT, VA, WV, WI, WY).
Support reference: CC-056
What property, tax assessor, and deed-transfer coverage is listed?
CC-057 — What property, tax assessor, and deed-transfer coverage is listed?
Real Property Records: Property Ownership by Address, Property Ownership by Name, Tax Assessor Records, Deed Transfers.
General Coverage: Includes filing information, square footage, construction description, assessed value, tax amount, and sale information.
Limitations: Tax Assessor Records are not available for Maine, New Hampshire, Rhode Island, and Vermont.
Deed Transfers are not available for Alaska, Maine, New Hampshire, North Dakota, and South Dakota.
Support reference: CC-057
What information can a criminal records search locate?
CC-037 — What information can a criminal records search locate?
What they include:
- Misdemeanors
- Felonies
- Federal charges (e.g., tax evasion, racketeering)
Who uses them and why:
- Businesses: Use them in the hiring process alongside a credit check to ensure they do not hire a security threat.
- Parents: Search to get greater information about those involved with their children or who come into their home, ensuring family security.
- Organizations: Youth organizations, schools, and law enforcement agencies use them for vetting and safety.
Support reference: CC-037
What information can a sex offender check locate?
CC-038 — What information can a sex offender check locate?
What they include:
- Information on registered sex offenders.
Who uses them and why:
- Parents/Individuals: To determine how many sex offenders are in their local area, where they live, and the risk level posed to their children.
- Organizations: Youth organizations, churches, schools, and daycare centers use them to increase the safety of children.
Support reference: CC-038
What information can a property ownership search locate?
CC-039 — What information can a property ownership search locate?
What they include:
- Information necessary to locate a property owner.
- Records of claims, liens (from creditors or government agencies), and clear title information.
Who uses them and why:
- Prospective Buyers: To locate owners of a property they wish to purchase.
- Attorneys & Title Companies: To ensure a title is free and clear of other claims, including those from creditors, government liens, or undisclosed heirs.
Support reference: CC-039
What is a spouse search used for?
CC-040 — What is a spouse search used for?
What they include:
- Information used to locate a missing or vanished spouse.
Who uses them and why:
- Abandoned Spouses: To locate the missing partner to begin legal processes such as divorce, or to begin receiving court-ordered child support or alimony payments.
Support reference: CC-040
What features does the existing FAQ describe for ClearCheck reports?
CC-022 — What features does the existing FAQ describe for ClearCheck reports?
- Speed: Instant results delivered on your screen in seconds.
- Security: Secure searches and transactions are guaranteed.
- Compliance: All reports are FCRA compliant.
- Privacy: We are committed to your privacy and confidentiality; the individual being checked will never know, and we do not use your information for marketing lists.
Support reference: CC-022
What accuracy and liability disclaimer applies to source data?
What disclaimer applies to third-party report information?
What criminal-record coverage limitations are stated in the terms?
5. Get help with a report or purchase
Find guidance on incorrect information and changed records.
What should I do if information in my background check is incorrect?
Why does a report still show a record that was dismissed, reduced, or sealed?
How do fraud alerts and identity theft relate to a dispute?
6. Privacy, policies, and reference documents
Review refund policies, guarantees, privacy information, and reference documents.
Where can I read the refund policy?
What refund restrictions are stated in the existing FAQ?
What are the money-back guarantee terms in the existing FAQ?
Where are the FCRA and consumer-rights reference documents?
Are ClearCheck.app background searches GLBA compliant?
What personal information does the privacy policy cover?
What information does ClearCheck.app collect?
When may ClearCheck.app share personal information?
How does ClearCheck.app use cookies?
What service communications may ClearCheck.app send?
How does the existing privacy policy describe confidentiality and security?
How are privacy policy changes communicated?
7. About ClearCheck.app and similar company names
Check whether you are contacting the right company.
Is ClearCheck.app related to Clearcheck.co.uk?
Is ClearCheck.app related to Clearcheck.ai (Paddle)?
Is ClearCheck.app related to Clearchecks.com?
Is ClearCheck.app related to Clearcheck.io?
Support reference index — direct links to all 58 answers
Getting Started
- CC-001 — Does ClearCheck.app offer subscriptions?
- CC-002 — Does ClearCheck.app offer trial periods?
- CC-003 — How do I create an account?
- CC-018 — Which background check packages does ClearCheck.app offer?
Buying & Redeeming Credits
- CC-004 — How do I buy a background check credit?
- CC-005 — How do I redeem my background check credit?
Reports & Coverage
- CC-006 — Where do I find my past background checks?
- CC-010 — Where can I check criminal database coverage?
- CC-016 — Are juvenile records included?
- CC-017 — When can an arrest appear in a report?
- CC-019 — What criminal and public records are described in comprehensive reports?
- CC-020 — What identity verification information is described in comprehensive reports?
- CC-021 — What additional information is described in advanced reports?
- CC-022 — What features does the existing FAQ describe for ClearCheck reports?
- CC-023 — Where does ClearCheck.app obtain background check data?
- CC-024 — How does database availability affect report coverage?
- CC-036 — Where can I view a sample background check?
- CC-037 — What information can a criminal records search locate?
- CC-038 — What information can a sex offender check locate?
- CC-039 — What information can a property ownership search locate?
- CC-040 — What is a spouse search used for?
- CC-054 — What identity and possible-associate information is described in coverage?
- CC-055 — What bankruptcy, tax lien, and civil judgment coverage is listed?
- CC-056 — What professional license, aircraft, and vessel coverage is listed?
- CC-057 — What property, tax assessor, and deed-transfer coverage is listed?
Running a Search
- CC-007 — Should I use a legal name or nickname when searching?
- CC-008 — Should I include Jr., Sr., II, or III in a search?
- CC-012 — Should I use an SSN for a people search?
- CC-013 — Should I include a middle name or initial?
- CC-014 — How do I search a hyphenated name or a name with an apostrophe?
- CC-015 — What information should I enter for a criminal database search?
- CC-034 — Does the Basic background check require an SSN?
- CC-035 — Do Standard, Pro, and Elite background checks require an SSN?
Policies & Support
- CC-009 — Where can I find the background check disclosure and authorization form?
- CC-011 — Where can I read the refund policy?
- CC-025 — What accuracy and liability disclaimer applies to source data?
- CC-026 — Where are the FCRA and consumer-rights reference documents?
- CC-053 — Are ClearCheck.app background searches GLBA compliant?
Disputes & Record Updates
- CC-027 — What should I do if information in my background check is incorrect?
- CC-028 — How do fraud alerts and identity theft relate to a dispute?
- CC-029 — Why does a report still show a record that was dismissed, reduced, or sealed?
Company & Billing Identification
- CC-030 — Is ClearCheck.app related to Clearcheck.co.uk?
- CC-031 — Is ClearCheck.app related to Clearcheck.ai (Paddle)?
- CC-032 — Is ClearCheck.app related to Clearchecks.com?
- CC-033 — Is ClearCheck.app related to Clearcheck.io?
- CC-058 — Does ClearCheck.app provide background checks outside the United States?
Privacy & Terms
- CC-041 — What disclaimer applies to third-party report information?
- CC-042 — What personal information does the privacy policy cover?
- CC-043 — What information does ClearCheck.app collect?
- CC-044 — When may ClearCheck.app share personal information?
- CC-045 — How does ClearCheck.app use cookies?
- CC-046 — What service communications may ClearCheck.app send?
- CC-047 — How does the existing privacy policy describe confidentiality and security?
- CC-048 — How are privacy policy changes communicated?
- CC-049 — What criminal-record coverage limitations are stated in the terms?
- CC-050 — What refund restrictions are stated in the existing FAQ?
- CC-051 — What are the money-back guarantee terms in the existing FAQ?
- CC-052 — Who is responsible for identity verification and proper use of reports?















