What refund restrictions are stated in the existing FAQ?

Employers: Companies can use background checks to verify the employment history, education, criminal record, and other relevant information of potential hires.
Landlords: Landlords and property managers can use background checks to screen potential tenants and ensure that they have a history of responsible behavior and financial stability.
Educational institutions: Colleges, universities, and other educational institutions can use background checks to screen employees, volunteers, and contractors to ensure the safety of students and staff.
Government agencies: Federal, state, and local government agencies may use background checks to verify the eligibility of job applicants, contractors, and volunteers for security clearances, licenses, or permits.
Non-profit organizations: Non-profit organizations can use background checks to ensure the safety and well-being of clients, employees, and volunteers.
Individuals: Individuals may use background checks to screen potential business partners, roommates, caregivers, or other people with whom they plan to engage in a personal or professional relationship.

Question

Steve Coulthard · Accepted Answer

ClearCheck.app enforces a No-Refund policy – This includes but is not limited to: Mistakes or mis-information provided by the customer on the order form as submitted after the customer has confirmed the information and acknowledged these terms. Even if your criminal record search results in “No offense records found” or a Reported Record has Incorrect information. Every search that is processed through our systems incurs fixed and variable costs for our organization. Whether the search results yield hundreds of offense records, or none at all, orders are fulfilled using the same rigorous standards and certified processes. Due to the variations in coverage across state and county jurisdictions, THE CUSTOMER MUST CHECK the coverage before placing an order for Instant Statewide or Instant National Criminal Record Search or any offered background Search Product. We cannot be held responsible for records that are not included in our coverage. Any chargebacks resulting from an order that falls under the No Refund Policy will be sent to a collection attorney for immediate processing and will incur a $50.00 charge in addition to the disputed amount per disputed item, and if not paid may result in adverse effects on the customer’s credit report.

Support reference: CC-050