What should I do if information in my background check is incorrect?

A

What should I do if information in my background check is incorrect?

CC-027 — What should I do if information in my background check is incorrect?

Category: Disputes & Record Updates

If you believe your background check contains incorrect information—such as an unfamiliar name, an incorrect address, or another person’s information associated with your Social Security number—follow these steps.

All Personal Infomation is retrieved directly from the 3 Major Credit Bureau’s – Experian, TransUnion, and Equifax, which are Consumer Reporting Agencies.

ClearCheck.app IS NOT a Consumer Reporting Agency, we are a Background Search Company focused on criminal background searches for pre-employment screening.

Personal information is retrieved from credit bureaus, the bureau holding the disputed information must investigate its records and make any necessary corrections. ClearCheck.app has NO ACCESS to change or update the information held in the Credit Bureaus’ records.

  • Contact ClearCheck.app. Explain which information you believe is incorrect and request dispute instructions. A representative can direct you to (This Page) the appropriate action. Your report may not identify which credit bureau supplied a particular item.
  • Review your information with Experian, TransUnion, and Equifax. If the source bureau is unknown, checking all three can help identify where the discrepancy appears. Obtain free credit reports through an online Credit Report Service like AnnualCreditReport.com.
  • Dispute the incorrect information with each bureau whose records contain it. Follow that bureau’s official instructions. You typically will need to provide Proof of identity, Proof of Address, and “Up to Five (5) supporting documents”.
      • Typical Supporting Documents may Include:
      • Utility bill (electric, gas, water, phone, or cable)
      • Bank, credit union, or credit card statement
      • Mortgage statement or a signed rental/lease agreement
      • Insurance policy statement (auto, home, or renters)
      • Official government correspondence (such as tax assessment/bill or voter registration card)
    • Requirements vary by bureau and situation. Submit documents through their official, secure channel and keep copies.
  • Notify the hiring agency or employer. If the background check was for pre-employment screening, explain that you are disputing information and ask that the discrepancy be considered before a final hiring decision.

After the investigation, keep the results and contact ClearCheck.app about obtaining an updated background report.

____________________________

Support reference: CC-027

Permalink