The information in this report is derived from records in accordance with the Fair Credit Report Act (FCRA, Public Law 91-508, Title VI). This information may be used for insurance, employment purposes or in connection with other legitimate needs. The depth of information available varies. Final verification of an individual’s identity and proper use of report contents are the user’s responsibility.

Support reference: CC-052

The information in this report, such as the public records and criminal records, is compiled from and processed by various third-party sources. ClearCheck.app does not guarantee, warrant or assume any responsibility for the accuracy of the information obtained from other sources and shall not be liable for any losses or injuries now or in the future resulting from or relating to the information provided herein.

Support reference: CC-041

Juvenile records are not covered. If crimes were committed before the age of 18, they will not show up in our database, or anyone else’s database – even if the subject is now over the age of 18. “Arrest Records” are not available. Arrest dates are covered in most court records but only in the cases where the arrest resulted in a court action. Our Coverage is limited to the Jurisdictions that make the database available to us directly.

Support reference: CC-049

ClearCheck.app enforces a No-Refund policy – This includes but is not limited to: Mistakes or mis-information provided by the customer on the order form as submitted after the customer has confirmed the information and acknowledged these terms. Even if your criminal record search results in “No offense records found” or a Reported Record has Incorrect information. Every search that is processed through our systems incurs fixed and variable costs for our organization. Whether the search results yield hundreds of offense records, or none at all, orders are fulfilled using the same rigorous standards and certified processes. Due to the variations in coverage across state and county jurisdictions, THE CUSTOMER MUST CHECK the coverage before placing an order for Instant Statewide or Instant National Criminal Record Search or any offered background Search Product. We cannot be held responsible for records that are not included in our coverage. Any chargebacks resulting from an order that falls under the No Refund Policy will be sent to a collection attorney for immediate processing and will incur a $50.00 charge in addition to the disputed amount per disputed item, and if not paid may result in adverse effects on the customer’s credit report.

Support reference: CC-050

Our Money Back guarantee reads as follows:

We’re so confident that our system and records are the best we’re willing to offer a money back guarantee. Here’s how it works: If there is a criminal record that should have been returned based upon our coverage, and it is not, we’ll refund your money back for that criminal record search.

The customer must agree to the Coverage as listed in the terms of use agreement and acknowledge the said agreement prior to making a Purchase by clicking a “Box” next to the posted terms of use agreement found on the ClearCheck.app Order Form. In the event the Customer challenges a Report Result and can prove that a charge exists in a covered jurisdiction that is published on our coverage page, ClearCheck.app will refund the purchase in Full. WE WILL NOT refund purchases under the “Money Back Guarantee” in the event that a record is:

• not located due to the fact that it is not in our published coverage
• expunged by a judge
• a Juvenile Record or an arrest record that did not result in a court action

Support reference: CC-051

This policy covers how ClearCheck.app treats personal information that it collects and receives when you use the ClearCheck.app web site, including information related to your past use of ClearCheck.app products and services. “Personal information” means information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Support reference: CC-042

ClearCheck.app collects personal information when you establish an ClearCheck.app account, and when you use ClearCheck.app products or services. ClearCheck.app may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for information such as your name, email address, zip code, occupation, and industry. Once you create an ClearCheck.app account and sign in to our services, you are not anonymous to us.

ClearCheck.app automatically receives and records information on our server logs from your browser, including your IP address, ClearCheck.app cookie information, and the page you request.

Support reference: CC-043

ClearCheck.app does not rent, sell, or share personal information about you collected in connection with your use of the ClearCheck.app service with other people or nonaffiliated companies, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ClearCheck.app’s terms of use, or as otherwise required by law.

We transfer information about you if ClearCheck.app is acquired by or merged with another company. In this event, ClearCheck.app will notify you before information about you is transferred and becomes subject to a different privacy policy.

Support reference: CC-044

ClearCheck.app may set and access cookies on your computer. Cookies are small units of data stored on your computer that allow the ClearCheck.app site to identify your computer during your session and subsequent sessions.

Support reference: CC-045

ClearCheck.app reserves the right to send you certain communications from ClearCheck.app relating to the ClearCheck.app service, such as service announcements and administrative messages, that are considered part of your ClearCheck.app account, without offering you the opportunity to opt-out of receiving them.

Support reference: CC-046

We limit access to personal information about you to and ClearCheck.app employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Your ClearCheck.app Account Information is password-protected.

In certain areas ClearCheck.app uses industry-standard SSL encryption to protect data transmissions.

Support reference: CC-047

ClearCheck.app may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your ClearCheck.app account or by placing a prominent notice on our site.

Support reference: CC-048