What are the money-back guarantee terms in the existing FAQ?

Employers: Companies can use background checks to verify the employment history, education, criminal record, and other relevant information of potential hires.
Landlords: Landlords and property managers can use background checks to screen potential tenants and ensure that they have a history of responsible behavior and financial stability.
Educational institutions: Colleges, universities, and other educational institutions can use background checks to screen employees, volunteers, and contractors to ensure the safety of students and staff.
Government agencies: Federal, state, and local government agencies may use background checks to verify the eligibility of job applicants, contractors, and volunteers for security clearances, licenses, or permits.
Non-profit organizations: Non-profit organizations can use background checks to ensure the safety and well-being of clients, employees, and volunteers.
Individuals: Individuals may use background checks to screen potential business partners, roommates, caregivers, or other people with whom they plan to engage in a personal or professional relationship.

CC-051 — What are the money-back guarantee terms in the existing FAQ?

Category: Privacy & Terms

Our Money Back guarantee reads as follows:

We’re so confident that our system and records are the best we’re willing to offer a money back guarantee. Here’s how it works: If there is a criminal record that should have been returned based upon our coverage, and it is not, we’ll refund your money back for that criminal record search.

The customer must agree to the Coverage as listed in the terms of use agreement and acknowledge the said agreement prior to making a Purchase by clicking a “Box” next to the posted terms of use agreement found on the ClearCheck.app Order Form. In the event the Customer challenges a Report Result and can prove that a charge exists in a covered jurisdiction that is published on our coverage page, ClearCheck.app will refund the purchase in Full. WE WILL NOT refund purchases under the “Money Back Guarantee” in the event that a record is: