Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your background check must be unused.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned credit check. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company. It may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@clearcheck.app
Sale items
Only regular-priced items may be refunded. Sale (or Discounted) items cannot be refunded.
Exchanges
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at support@clearcheck.app
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be issued.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Need help?
Contact us at support@clearcheck.app for questions related to refunds and returns.